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BACK STORY: Goo Be Gone
Sometimes, service visits read like a mystery novel. Chuck Pecka, formerly a full-time field technician and currently the Branch Manager for Duffy’s Equipment Service’s Binghamton, N.Y., office, remembers a call from a restaurant owner who told him that dishes were coming out of his rack-conveyor-style dishmachine speckled with a mysterious black goo baked on after…
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